Frequently Asked Questions
Everything you need to know about shopping with Brandy Melville.
What is your shipping policy within the USA?
We offer standard shipping across the United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location. You will receive a tracking number via email once your order has shipped.
What is your return policy?
Online orders can be returned within 30 days of the purchase date for a refund to the original payment method. Items must be unworn, unwashed, and have all original tags attached. Please note that intimates and accessories are final sale.
Do you offer 'One Size' clothing?
Many of our items are designed in a single size, often referred to as 'One Size.' We provide detailed measurements for each garment on the product page to help you determine the best fit for your body type.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart items before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for a faster checkout experience.
How should I care for my Brandy Melville items?
To maintain the quality of our cotton basics and delicate knits, we recommend machine washing in cold water with like colors and hanging to dry. Specific care instructions can be found on the internal label of each garment.